Cancellations and Modifications Deadline for Partner Payments

How can I verify that the invoiced amount is correct?

1. Check your internal records and confirm that the total commission from the bookings with check-in or check-out dates in the previous month matches the invoiced amount.

   • This will depend on whether your invoicing is based on the check-in or check-out date.

2. If you notice any discrepancies, export your bookings from the Holidu Partner Portal and compare your list with the data in our system.

   • For a detailed explanation of how to do this, please refer to the next questions below.

3. Cross-check the data with your internal records to ensure:

   • No cancellations are missing.

   • All confirmed bookings contain accurate details.

How can I review the list of bookings that will be included in the upcoming invoice?

1. Navigate to Bookings in the left menu.

2. Apply the following filters:

   • Booking status: Confirmed

   • Arrival date: Only in the past

3. Sort the bookings by “Arrival date descending”.

4. Click on Download CSV on the top right corner.

5. In your exported file, filter the bookings to include only those with check-in or check-out dates in the previous month.

   • This will depend on whether your invoicing is based on the check-in or check-out date.

6. Cross-check the data with your internal records to ensure:

   • No cancellations are missing.

   • All confirmed bookings contain accurate details.

I’ve reviewed the amount and booking list, and everything looks correct. What should I do next?

Thank you for reviewing your bookings!

If everything is correct, no further action is required. You will receive your next invoice between the 7th and 11th of the month.

I’ve reviewed the amount and booking list, but I’ve found discrepancies. What should I do?

Immediate action is required.

Please cancel or modify any missing or incorrect bookings before the 5th of the month.

You can find step-by-step instructions in the next two questions.

How can I cancel my existing bookings?

• Timing matters:

  • If you cancel before the 1st of the month, it’s sufficient to do it only in your Channel Manager or API system.

  • If you are close to the bookings adjustment deadline (between the 1st and 5th of the month), you should cancel both in your Channel Manager or API system and in the Holidu Partner Portal to ensure proper invoicing.

• Yes, cancel in both places!
  This guarantees that we receive the data on time for invoicing.

• To cancel bookings in the Holidu Partner Portal:

1. Navigate to Bookings in the left menu.

2. Apply the following filters:

   • Booking status: Confirmed

   • Arrival date: Only in the past

3. Sort the bookings by Arrival date descending.

4. Use your computer’s search/find function to locate the specific Booking ID.

5. Click on the corresponding booking.

6. On the booking page, scroll to the bottom and click CANCEL BOOKING.

• Tip to avoid extra work:
  Don’t wait for the email reminder — cancel your bookings as soon as you are notified of a cancellation.

How can I modify my existing bookings?

• Type of modification matters:

  • Only certain updates affect invoicing — specifically, if:

    • The travel dates change to a different month, which alters the invoicing period, or

    • The price/commissionable amount of the booking has changed.

  • All other updates will not impact your invoice.

• Timing matters:

  • If you modify the booking before the 1st of the month, it’s sufficient to do it only in your Channel Manager or API system.

  • If you are close to the bookings adjustment deadline (between the 1st and 5th of the month), you should modify the booking in your Channel Manager or API system and in inform Holidu using our Contact Form (Reason of contact: My Bookings & Listings in Holidu).

• Yes, both steps are required!
  This guarantees that we receive the data on time for invoicing.

• Tip to avoid extra work:
  Don’t wait for the email reminder — modify your bookings as soon as you are notified of a change.

How can I update the email address used for receiving reminders and invoices?

1. Submit your request using our Contact Form.

2. Select My Partner Portal Account as the reason of contact.

3. Be sure to complete all required fields and provide the details of your request before submitting the form.

4. The commercial team will process your update and changes will be reflected on all future email communications.

How can I update my billing information?

1. Submit your request using our Contact Form.

2. Select Invoices & Payments as the contact reason.

3. Select Update legal company details as subcategory.

4. Be sure to complete all required fields and provide the details of your request before submitting the form.

5. The billing team will process your update and changes will be reflected on all future invoices.

How can I update my payment details / IBAN for Direct Debit?

1. Submit your request using our Contact Form.

2. Select Invoices & Payments as the contact reason.

3. Select Update legal company details as subcategory.

4. Be sure to complete all required fields and provide the details of your request before submitting the form.

   • Once you have submitted your request, we will send you a new SEPA mandate.

5. Complete the SEPA Mandate form with your new IBAN and account holder details.

6. Sign the mandate (this requires an electronic signature).

7. Your new bank details will be updated once Holidu verifies the mandate.